應(yīng)屆畢業(yè)生
本科
最近更新
556人關(guān)注
職位描述
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JOB PURPOSE: The Digital Technical Analyst is responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
JOB DUTIES: To provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.
?Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
?Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries
?Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
?Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
?Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
?Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels.
?Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products.
?Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
?Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test
JOB DUTIES: To provide Worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.
?Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
?Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries
?Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
?Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
?Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digital product and application reliability, durability and serviceability to be stated in the functional specifications.
?Initiate service publications to announce significant digital product and application improvements and temporary field fix information to key dealer personnel, through appropriate communication channels.
?Issue Parts Stock Authorization letters to meet abnormal demands due to new field issues with digital products.
?Stay current with all digital products and applications, also develop and maintain a digital products and application knowledge base and training materials.
?Provide digital product and application support to Distribution Services Divisions (DSDs), dealers, Corporate Account Managers, subsidiary service groups, warranty technicians, sales development, product support development, test
注：聯(lián)系我時，請說是在江南人才網(wǎng)上看到的。
工作地點
地址：南寧武鳴區(qū)新慶南路5號
求職提示：用人單位發(fā)布虛假招聘信息，或以任何名義向求職者收取財物（如體檢費、置裝費、押金、服裝費、培訓(xùn)費、身份證、畢業(yè)證等），均涉嫌違法，請求職者務(wù)必提高警惕。
職位發(fā)布者
HR
卡特彼勒技術(shù)研發(fā)(中國)有限公司
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機械制造·機電·重工
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500-999人
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外商獨資·外企辦事處
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高新技術(shù)開發(fā)區(qū)新慶南路5號
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